Privacy Policy

Last updated: 22 April 2026

Definitions

For the purposes of this Privacy Policy:

Personal Data means any information that can identify an individual, either directly or indirectly. This includes identifiers such as name, ID number, location data, online identifiers, or characteristics linked to a person’s identity.

Processing refers to any action performed on personal data, whether automated or manual. This includes collecting, storing, organizing, using, sharing, or deleting data.

Profiling means automated processing of personal data to evaluate or predict aspects of an individual’s behavior, preferences, financial situation, health, or activity.

Controller is the entity that decides why and how personal data is processed.

Processor is a party that processes personal data on behalf of the controller.

Recipient refers to any individual or organization that receives personal data, excluding authorities acting under legal mandates.

Third Party means any entity other than the user, controller, or processor.

Consent is a clear and informed agreement by the user to the processing of their personal data.

Personal Data Breach is any incident that results in unauthorized access, loss, or alteration of personal data.

Group refers to affiliated companies under common ownership or control.

Supervisory Authority means a public authority responsible for enforcing data protection laws.

General Information

This Privacy Policy explains how rollerocasinos.com (“Website”, “Company”, “we”, “us”, “our”) collects, uses, and safeguards your personal data.

By creating an account or using our services, you confirm that you accept this policy. If you do not agree, certain services may not be available to you.

We may update this policy from time to time. Continued use of the website indicates acceptance of any updates. We encourage you to review this page regularly.

Our services are strictly intended for individuals aged 18 or older. We do not knowingly collect data from minors.

About the Company

rollerocasinos.com is operated by a licensed entity responsible for providing online gaming services in compliance with applicable regulations.

As the data controller, we are required to process personal data to:

Provide gaming services
Verify user identity
Comply with legal and regulatory obligations

We have appointed a Data Protection Officer (DPO) to oversee compliance and handle privacy-related inquiries.

📧 Contact DPO: [email protected]

How to Contact Us

You may contact us at any time to:

Access your personal data
Correct inaccurate information
Request deletion where applicable
Restrict marketing communications
Ask questions about data usage

Contact methods:

Email: [email protected]
Live Chat on the Website
DPO: [email protected]

If you do not receive a response within 10 days, please resend your request using another method.

We aim to respond within one month, depending on complexity.

Information We Collect

Information You Provide
This includes data submitted during registration, transactions, or communication:

Full name, date of birth, nationality
Address and contact details
Payment and financial information
Identification documents (KYC)
Proof of funds or income
Communication records

Technical Information

IP address
Browser type and device information
Operating system and time zone
Login data

Usage and Gameplay Data

Games played and duration
Interaction with website features
Activity logs and timestamps

Third-Party Information
We may receive data from:

Identity verification providers
Payment processors
Analytics and advertising partners
Fraud prevention and AML databases

Categories of Data

We process the following types of personal data:

Identity Data: name, username, DOB, gender
Contact Data: email, phone, address
Financial Data: bank and payment details, income info
Transaction Data: deposits, withdrawals, bets
Technical Data: IP address, device info
Usage Data: browsing and gameplay behavior
Marketing Data: communication preferences
Sensitive Data: responsible gaming indicators and identity verification data

How We Use Your Data

We use your information to:

Provide and maintain our services
Process payments and transactions
Verify identity and perform KYC checks
Prevent fraud, money laundering, and abuse
Monitor responsible gaming behavior
Improve website functionality and user experience
Send marketing communications (with consent)
Comply with legal and regulatory obligations

We may use profiling tools to detect suspicious behavior, assess risk levels, and ensure responsible gaming. Final decisions are always reviewed by human staff.

Legal Grounds for Processing

We process personal data based on:

Contractual necessity
Legal obligations
Legitimate interests
Consent (for marketing and optional features)

Sharing Your Data

Your data may be shared with:

Group companies
Authorized employees
Game providers
Payment service providers
Marketing partners (only with consent)
Regulatory and legal authorities
Identity verification and fraud prevention services
Professional advisors

All third parties are required to protect your data and use it only as instructed.

International Data Transfers

Your data may be transferred outside your country or region. When this occurs, we ensure appropriate safeguards are in place, such as contractual protections, to keep your data secure.

Data Retention

We retain personal data only as long as necessary for:

Legal and regulatory compliance
Fraud prevention and investigations
Business and operational needs

Due to legal obligations (such as AML laws), data may be retained for at least 5 years after account closure.

Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion (where legally permitted)
Object to certain processing activities
Restrict processing
Request data portability
Withdraw consent at any time
File a complaint with a regulatory authority

We may require identity verification before processing requests.

Automated Decision-Making

We do not generally rely solely on automated decisions. Where such processes are used, you will be informed as required by law.

Data Security

We implement strict security measures to protect your personal data against unauthorized access, loss, or misuse.

Access is limited to authorized personnel only, all of whom are bound by confidentiality obligations.

Your account is protected by login credentials. We strongly recommend enabling two-factor authentication (2FA) for additional security. You are responsible for keeping your login details confidential.